Hospital Policies

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time. 

For your convenience, day hospitalization appointments are available. "Day hospitalization" means you may bring your pet to our clinic at a time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to admit your pet in the morning so our doctors can examine the patient in between appointments or at a time purposely reserved for admitted patients. Once the examination or procedures are completed the doctor or one of our certified veterinary technicians will call you to discuss your pet's diagnosis, treatments, and to review discharge instructions.There is a 1/2 day hospitalization fee in addition to any other services provided that day.

Appointment Cancellation Policy

We call to confirm your appointment 1-2 days prior to the scheduled date.  If you are unable to keep your appointment, please call to cancel at least 24 hours in advance.  While we understand that things come up, we appreciate notice when you are unable to keep an appointment.  This allows other patients to be seen if you no longer need your appointment time. 

Please note that we have a separate appointment cancellation policy for our behavior service appointments. Visit our Behavior Services page to learn more.  

Patient Arrival Policy

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. For your safety, and that of others, all dogs must be on a standard leash (not retractable) and properly controlled while in the waiting area or exam rooms. We do not permit the use of choke, shock, or prong collars at our clinic. 
All cats must be in an appropriate cat carrier or on a leash.
 
If you have a very fearful or aggressive pet, please call the office when you arrive and wait in the car. Our team will make sure you and your pet have a safe passage directly into an exam room and we will call you when it is safe to proceed into the office.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks, with proper identification.